No of Positions: 3
- 1 Vacancy - fluency in Bengali & English
- 1 Vacancy - fluency in Malayalam & English
- 1 Vacancy - fluency in Hindi & English
Male / Female (flexible to work any rotational 3 shifts across 24x7 working)
Dynamic Freshers / Experienced lead converters
Job Description / Major Deliverables -
- Attend all inbound, guide and clarify queries of prospective patients & clients to convert closures.
- Route calls to appropriate personnel
- Troubleshoot & Manage complaints & problems.
- Maintain updated complete call logs & reports.
- Build & sustain customer relationships
- Alert listening, verbal & written communication skills
- Listening to and understanding the customers’ requirements via call
- Asking the correct questions probing and prompting the customer wherever required
- Capturing sufficient detail accurately to provide required service
- Talking fluently in the customers language (Bengali/Malayalam/Hindi)
- Creating empathy with the customer and building the customers confidence
- Offering first interaction resolution wherever possible
- Raising the correct Service Request wherever immediate resolution is not possible
- Escalating the call to the team leader / manager, wherever desirable
- Follow-up with customers within a specified time period with regards to the initial call
- Staying updated with knowledge of services offered
- Ensure full adherence to all the quality parameters.
Salary on par with industry standards + attractive incentives & perks Industry: BPO / Call Centre / ITES
Functional Area -
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category -
Fluency in required language & English, Inbound & Outbound, Data entry operator skills.
Please share your updated CV's ASAP to firstname.lastname@example.org or call +91 9962699031 for details